Shipping Policy

Last Updated: October 6, 2026

At Healing Haus & Co., we make every effort to process and ship your order as quickly as possible. Please review the information below regarding order processing, shipping methods, delivery estimates, and potential delays.

1. Order Processing

Orders are typically processed and shipped within 48 hours of receiving your order.

Orders are generally processed Monday through Friday, excluding holidays and days when our fulfillment operations are closed.

The 48-hour processing period refers to the time required to prepare and ship your order. Processing time is separate from carrier transit time.

During holidays, promotional events, periods of unusually high order volume, or other circumstances, processing times may occasionally be longer.

2. Shipping Carriers

Healing Haus & Co. currently utilizes USPS and Amazon Shipping for order fulfillment and delivery.

The carrier used for your order may vary based on your destination, shipping service selected, package characteristics, fulfillment location, and carrier availability.

3. Standard Ground Shipping

Standard ground shipping generally takes approximately 3–7 business days in transit after your order has shipped.

Please note that the 3–7 business-day estimate does not include our processing time.

For example, an order may take up to 48 hours to process and ship, followed by approximately 3–7 business days in carrier transit.

Delivery times are estimates and are not guaranteed.

4. Tracking Information

Once your order has shipped, you will receive tracking information when available.

Tracking information may take some time to become active after the carrier receives or scans the package.

You can use the tracking information provided in your shipping confirmation to monitor your order.

5. Shipping Delays

Delivery estimates may be affected by circumstances outside of Healing Haus & Co.’s control, including:

  • Severe weather;
  • Natural disasters;
  • Carrier delays or service interruptions;
  • Holidays and peak shipping periods;
  • Unexpected carrier volume;
  • Transportation disruptions;
  • Incorrect or incomplete addresses;
  • Government or regulatory delays; or
  • Other circumstances beyond our reasonable control.

If your package is delayed after being transferred to the carrier, we will make reasonable efforts to assist you in obtaining additional information from the carrier.

6. Lost Packages

If tracking indicates that your package is still in transit beyond the expected delivery window, please contact us so that we can assist you.

If tracking indicates that the package was delivered but you cannot locate it, please first check with household members, neighbors, building management, and the carrier.

We may assist with a carrier claim when appropriate.

7. Stolen or Misdelivered Packages

Healing Haus & Co. is generally not responsible for packages that have been confirmed by the carrier as delivered to the shipping address provided by the customer.

If you believe a package was stolen or incorrectly delivered, please contact us and the applicable carrier as soon as possible.

We will make reasonable efforts to assist with the investigation.

8. Damaged Packages

If your package arrives damaged, please take photographs of the package, shipping label, and contents before disposing of the packaging.

Contact us within 7 days of delivery with your order number and photographs so that we can review the issue and determine the appropriate resolution.

9. Incorrect Shipping Address

Customers are responsible for providing an accurate and complete shipping address at checkout.

Please carefully review your shipping information before placing your order.

If an order is returned because of an incorrect, incomplete, or undeliverable address, additional shipping charges may apply if the customer requests that the order be reshipped.

10. Refused or Unclaimed Packages

If a package is refused, unclaimed, or returned to us by the carrier, please contact customer service.

If you request that the order be reshipped, you may be responsible for additional shipping charges.

If you request a refund instead, applicable shipping, return-to-sender, or handling costs may be deducted from the refund where permitted.

11. Shipping Estimates

All shipping and delivery timeframes displayed on our website are estimates and are not guaranteed delivery dates, unless a specific guaranteed delivery service is expressly identified at checkout.

Selecting an expedited shipping service, if available, does not necessarily reduce our order-processing time.

12. Orders Experiencing Significant Delays

We make reasonable efforts to ship orders within the processing timeframe stated above.

If an order cannot be shipped within the timeframe represented at checkout or on our website, we will provide appropriate notice and options as required by applicable law.

13. Contact Us

If you have questions regarding your order or shipping status, please contact our customer service team and provide your order number whenever possible.

Healing Haus & Co. reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date.

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