Refund & Return Policy

Last Updated: October 6, 2026

At Healing Haus & Co., we want you to feel confident shopping with us. We stand behind the quality of our products and are happy to assist with eligible returns, refunds, and order issues.

Please review the following policy before making a purchase.

1. Returns

We accept returns of unopened, unused products in their original, sealed packaging within 30 days of the date your order was delivered.

To be eligible for a return:

  • The product must be unopened and unused.
  • The product must remain in its original, factory-sealed packaging.
  • The product must be returned within 30 days of delivery.
  • Proof of purchase or your order number is required.

Because our products are ingestible and/or intended for personal use, we cannot accept returns of products that have been opened, used, tampered with, or have had their seal broken.

2. How to Request a Return

To request a return, please contact our customer service team with:

  • Your order number
  • The product(s) you would like to return
  • The reason for the return
  • Photos, if applicable

Do not send products back without first receiving return instructions from our customer service team.

Unauthorized returns may not be accepted or refunded.

3. Return Shipping

Unless the return is the result of an error on our part, customers are responsible for the cost of return shipping.

Original shipping charges are generally non-refundable.

We recommend using a trackable shipping service when returning an item. Healing Haus & Co. is not responsible for products lost or damaged while being returned to us.

4. Damaged, Incorrect, or Defective Orders

If your order arrives damaged, defective, incomplete, or you receive the wrong product, please contact us within 7 days of delivery.

Please provide your order number and clear photographs of the product, packaging, shipping box, and shipping label when applicable.

After reviewing the issue, we may provide:

  • A replacement product;
  • A replacement shipment; or
  • A refund to the original payment method.

If the issue was caused by an error on our part, we will cover reasonable return or replacement shipping costs.

5. Opened or Used Products

For safety and product-integrity reasons, opened or used products are not eligible for return or refund.

This includes products where:

  • The seal has been broken;
  • The container has been opened;
  • The product has been partially or completely used;
  • The product has been transferred to another container; or
  • The packaging has otherwise been tampered with.

If you experience an issue with a product after opening it, please contact us so our customer service team can review the situation.

6. Refunds

Once an eligible return is received and inspected, we will notify you whether your refund has been approved or declined.

Approved refunds will be issued to the original payment method used for the purchase.

Please allow your payment provider or financial institution additional processing time for the refund to appear on your account.

Shipping charges are generally non-refundable unless the refund is the result of an error on our part.

7. Sale, Promotional, and Clearance Items

Products purchased during special promotions, sales, or clearance events may be subject to additional return restrictions.

Any item designated as Final Sale at the time of purchase is not eligible for a return or refund except where required by applicable law.

Promotional discounts, coupon codes, free gifts, and other promotional benefits may be adjusted or deducted from a refund if the return causes the original order to no longer qualify for the promotion.

8. Store Credit

In certain circumstances, Healing Haus & Co. may offer store credit as an alternative to a refund.

Store credit may also be issued as part of a promotional offer or customer-service resolution.

Unless otherwise stated, store credit is non-transferable and cannot be redeemed for cash.

9. Cancellations

We work to process orders as quickly as possible. If you need to cancel an order, contact us as soon as possible after placing the order.

We cannot guarantee that an order can be canceled once it has entered processing, been packaged, or shipped.

If an order has already shipped, the customer may need to follow the applicable return process.

10. Refused or Undeliverable Packages

Customers are responsible for providing a complete and accurate shipping address at checkout.

If a package is returned to us because of an incorrect address, an incomplete address, refusal of delivery, or failure to claim the package, additional shipping charges may apply before the package can be reshipped.

If the customer chooses not to have the package reshipped, any refund may be reduced by applicable shipping and handling costs.

11. Lost or Stolen Packages

Once an order has been delivered to the shipping address provided at checkout, Healing Haus & Co. is generally not responsible for packages that are subsequently lost, stolen, or misplaced.

If tracking indicates that a package was delivered but you cannot locate it, please first check with household members, neighbors, your building’s management, and the carrier.

We will make reasonable efforts to assist with carrier claims when appropriate.

12. Exchanges

Because our products are ingestible and/or intended for personal use, we generally do not offer direct exchanges.

If you receive an incorrect, damaged, or defective product, please contact customer service so we can determine the appropriate resolution.

13. Customer Satisfaction

We want you to have a positive experience with Healing Haus & Co.

If you have a concern that does not fall clearly within this policy, please contact our customer service team. We may, at our discretion, offer a one-time exception or alternative resolution when appropriate.

Any exception to this policy does not create an obligation to make the same exception in the future.

14. Contact Us

For questions regarding returns, refunds, damaged orders, or other customer-service issues, please contact us through our website’s customer service channels.

Please include your order number whenever contacting us about an existing order so that we can assist you as quickly as possible.

Healing Haus & Co. reserves the right to update or modify this Refund & Return Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date.

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